Player Wellbeing

Responsible Gaming
at hi177

hi177 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that gambling should always be a form of entertainment — never a financial burden or a source of distress. This page outlines the tools, policies, and resources available to help you stay in control.

21+ Age Minimum
24/7 Support Available
SSL Secure Platform
Free Self-Exclusion Tool
Age Restriction

Strictly 21+ Only

hi177 operates exclusively for adults aged 21 and above. This is not a guideline — it is a hard rule enforced at every stage of the account lifecycle, from initial registration through to each deposit and withdrawal request. Bangladesh law and our own internal responsible gaming policy both require that no individual under 21 years of age may access real-money gambling features on the hi177 platform.

During the KYC (Know Your Customer) verification process, all players are required to submit a valid government-issued identity document — such as a National ID (NID), passport, or driving licence — that confirms both their identity and their date of birth. Accounts where age cannot be verified will be suspended until verification is complete. Any account found to belong to a person under 21 will be closed immediately and all funds returned to the depositing payment method where possible.

Parents and guardians who share devices or accounts with younger family members are strongly encouraged to use parental control software to restrict access to online gambling platforms. hi177 recommends tools such as Net Nanny, Qustodio, or built-in device parental controls to prevent underage access.

21+

Adults Only — No Exceptions

Every registered player on hi177 must be at least 21 years of age. Identity verification is mandatory for all accounts. Misrepresenting your age is a serious breach of our Terms and Conditions and may result in permanent account closure and forfeiture of funds.

Sharing devices with minors? Always log out of your hi177 account when you are not actively using it, and enable screen-lock or PIN protection on your device to prevent unauthorised access by children or young people in your household.
Tools & Controls

Responsible Gaming Tools on hi177

hi177 provides a suite of practical tools that put you in control of your gambling activity. These tools are available free of charge to all registered players and can be activated or adjusted at any time through your account dashboard or by contacting our support team.

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your hi177 account. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours. Decreasing a limit takes effect right away. Deposit limits are the most effective first-line tool for managing your gambling budget and ensuring you never spend more than you can comfortably afford.

Loss Limits

Define the maximum amount you are willing to lose within a given time period — daily, weekly, or monthly. When your net losses reach the threshold you have set, your account will automatically prevent further real-money wagers until the limit period resets. Loss limits are particularly useful for players who find it difficult to step away after a losing streak and want an automated safety net in place.

Session Time Limits

Set a maximum session duration — for example, 30 minutes, 1 hour, or 2 hours — after which you will be automatically logged out of your hi177 account. A warning notification will appear 5 minutes before your session limit is reached, giving you time to complete any active bets in an orderly manner. Session time limits help break the pattern of extended, unplanned gambling sessions that can develop without conscious awareness.

Time-Out / Cooling-Off Period

Take a planned break from gambling without permanently closing your account. hi177 offers time-out periods ranging from 24 hours up to 6 weeks. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or place bets. Any scheduled bonuses or promotions are paused. Time-outs are ideal when you feel you need a short break but do not require a full self-exclusion. You can request a time-out through your account dashboard or by contacting support.

Self-Exclusion

If you feel that gambling has become a serious problem, hi177's self-exclusion tool allows you to close your account for a defined period — from 6 months up to 5 years — or permanently. During self-exclusion, your account is fully deactivated. hi177 will not send you any promotional communications for the duration of your exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. This is our most powerful responsible gaming tool.

Activity History & Statements

hi177 provides a full, detailed activity history in your account dashboard, including all deposits, withdrawals, bets placed, games played, wins, losses, and bonus transactions. Regularly reviewing your activity statement is one of the most practical habits a responsible player can develop — it gives you a clear, factual picture of your gambling behaviour over time and helps you identify patterns before they become problems.

Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. hi177 wants every player to be aware of the warning signs so that help can be sought as early as possible. Problem gambling is a recognised condition — it is not a character flaw or a sign of weakness — and effective support is available.

Warning Signs to Watch For

  • Spending more money or time gambling than you originally intended or can afford.
  • Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
  • Gambling interfering with your work, studies, family responsibilities, or social life.
  • Borrowing money, selling possessions, or neglecting bills in order to fund gambling activity.
  • Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties.
  • Making repeated unsuccessful attempts to cut down, control, or stop gambling.
  • Neglecting personal health, hygiene, or basic self-care as a result of gambling activity.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use hi177's self-exclusion tool immediately and seek support from a qualified gambling support organisation. You are not alone — help is available, and reaching out is a sign of strength.

Self-Assessment

Quick Self-Check Questions

Take a moment to honestly answer the following questions. If you answer "yes" to any of them, it may be a sign that your gambling habits deserve closer attention.

1
Have you ever gambled with money that was set aside for essential expenses like rent, food, or utility bills?
2
Have you found yourself gambling for longer periods than you planned, even when you intended to stop?
3
Have you ever felt the urge to gamble more after a win, or felt compelled to keep playing after a loss to "win it back"?
4
Has gambling caused arguments, tension, or other problems in your relationships with family or friends?
5
Have you ever felt guilty, ashamed, or stressed about your gambling habits after the fact?
6
Have you tried to hide your gambling activity — the frequency, the amounts, or both — from people close to you?
7
Have you gambled to escape from problems, worries, or negative feelings rather than purely for entertainment?
Answered yes to any of the above? Please reach out to hi177's 24/7 support team via live chat and ask about activating self-exclusion or a time-out. Our team will assist you without judgement, promptly and confidentially.
Step-by-Step

How to Activate Responsible Gaming Tools

All responsible gaming tools on hi177 are accessible directly from your account. Here is how to find and activate each one.

Step 1 — Log In to Your Account

Access your hi177 account by visiting hi177.io and clicking the login option. Enter your registered username and password. Ensure you are using a secure, private network when accessing your account to protect your credentials.

Step 2 — Navigate to Account Settings

Once logged in, click on your profile icon or username at the top right of the screen and select "Account Settings" from the dropdown menu. This is your central hub for managing all account preferences, security settings, and responsible gaming controls.

Step 3 — Open the Responsible Gaming Section

Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available tools including deposit limits, loss limits, session time limits, time-out / cooling-off, and self-exclusion. Each tool has a clear description and an activation button.

Step 4 — Select and Configure Your Chosen Tool

Choose the tool you wish to activate. For limits, enter the amount or time period and select the reset frequency (daily, weekly, or monthly). For time-out or self-exclusion, select the duration from the available options. Review the details carefully before confirming, as some settings cannot be immediately reversed once activated.

Step 5 — Confirm and Save

Click "Confirm" or "Save" to activate your selected tool. You will receive a confirmation notification via your registered email address and a pop-up confirmation on the platform. Deposit and loss limit reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off delay.

Need Help? Contact Support Directly

If you experience any difficulty activating a responsible gaming tool through the dashboard, or if you need to request self-exclusion urgently, please contact hi177's customer support team via live chat. Our team is available 24 hours a day, 7 days a week, and will prioritise all responsible gaming requests. You can also email support at hi177.io.

External Support

Where to Get Help

If you or someone you know is struggling with gambling-related harm, professional support is available. hi177 encourages all players who are concerned about their gambling behaviour to seek help from qualified organisations without delay. Seeking help is the right thing to do — and it is never too early or too late to start.

hi177 Live Support

Our 24/7 customer support team can help you activate self-exclusion, set limits, or simply talk through your options. All responsible gaming requests are handled with full confidentiality and without judgement.

Live Chat — 24/7

hi177 Email Support

For formal self-exclusion requests or detailed responsible gaming enquiries, email hi177's support team. Include "Responsible Gaming Request" in the subject line. Formal requests are acknowledged within 24 hours.

support at hi177.io

Gamblers Anonymous

Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings are confidential and free of charge.

gamblersanonymous.org

National Problem Gambling Helpline

Many countries operate a national helpline for gambling-related harm. If you are based in Bangladesh and are concerned about your gambling, speak to a trusted medical professional or mental health counsellor for a referral to appropriate local services.

Speak to a local counsellor
hi177's Commitment: hi177 is committed to responsible gambling as a core value, not an afterthought. We invest continuously in platform tools, staff training, and player education to ensure that our platform remains a safe and enjoyable space for adults across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. If you ever feel that hi177 has not met this commitment in any interaction, please contact us — your feedback helps us improve.
Play Responsibly

Enjoy hi177 Safely and Within Your Means

Now that you are familiar with hi177's responsible gaming tools and policies, explore everything the platform has to offer — from live cricket betting on BPL and IPL to slots, live casino games, and fishing games. Always set your limits before you play.

Login to hi177 Cricket Betting Slots Read the FAQ

21+ only. Gambling involves financial risk. Always play responsibly and within your means.